Terms and Conditions

  • 1.0 Introduction

    www.desideliver.com offers package consolidation services along with fast and forward services from India to other countries across the globe. When you sign up for an account, we will keep your information with us. Once you submit the order, we will send you a payment link to make the payment and once the payment is done, the order will be confirmed. Post order confirmation, we will buy those products on your behalf and order it on the Indian e-commerce websites as mentioned by you in the order form. We will receive your packages on our India address and notify you via e-mail for every package arrival. One all the packages are received, we will notify you via e-mail to confirm for shipping along with an estimate of the shipping cost and a link to make the payment. Once the payment is made, we will ship your single package within 24-48 hours to your residing country. DesiDeliver will share the tracking ID of the shipment with you.

    Please Note: The final cost of the shipping will be decided by the shipping partner while booking the shipment and hence, the receiver will have to pay the balance amount, if applicable else the shipment will be put on-hold.

    2.0 User Agreement:

    This User Agreement (“Agreement“) is a legal agreement between you (referred to as‘User’, ‘Recipient’, ‘You’, Member’and‘Your’ ) and www.desideliver.com ( referred to as ‘DesiDeliver’, ‘We’, ‘Us’, or ‘Our’) is owned and operated by DesiDeliver under: Goods and Services Identification Number (GSTIN):07AVOPB7770PB1ZT, Import Export Code (IEC):AVOPB7770P.

    All services provided by DesiDeliver are described in DesiDeliver.com and are collectively referred to in this Agreement as “Services.” As a condition of your use of this Site and Services, you represent and warrant to DesiDeliver that you will not use this Site or the Services for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices.

    This Agreement supplements the terms and conditions of the Services described in the Site. By accessing the Site or opening a new account with DesiDeliver.com, you agree to be bound by and hereby become a party to all the terms of this Agreement. If you do not agree with the terms and conditions in this Agreement, you may not use DesiDeliver.com or its Services.

    From time to time and as needed or required by law, we will amend, modify, or change the terms of this Agreement by making those changes directly to the Agreement on this Site. These changes take effect when posted to the site. By continuing to access or use DesiDeliver.com after any such amendment, you agree to be bound by the terms of the amended Agreement.

    Please read the entire terms and conditions of use carefully before you use DesiDeliver.com. If you do not agree to all the terms and conditions you may not use the site. By using the site, you are deemed to have read and accepted these terms and conditions and are at least 18 years of age.

    You agree not to use the Site or the Services to:

    • Harm or threaten to harm DesiDeliver or users in any way, including by using information you find here to compete against DesiDeliver;
    • Impersonate any person or entity (including DesiDeliver or its agent), or falsely state or otherwise misrepresent your affiliation with a person or entity;
    • Disseminate or transmit any content that infringes or violates any party's copyright, trademark, trade secret, patent or other rights;
    • Violate any law (whether local, state, national, or international), whether or not intentionally;
    • Forge Internet protocol headers or otherwise manipulate identifying information in order to disguise your identity;
    • Provide fraudulent, inaccurate, or incomplete information to DesiDeliver or any shipping service or government agency;
    • Interfere with or disrupt the Services, the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site;
    • Collect or store personal data about other users;
    • Engage in any activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission, except as permitted by applicable law;
    • or post or cause to be uploaded to DesiDeliver's computer servers or network any material that contains software viruses, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

    3.0 Our Site

    3.1 No Copies

    You may not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sub license, grant a security interest in or otherwise transfer any right in the Services or the Site, or remove or obscure the copyright notice or other notices displayed on the Site. Except as provided above, you may not reproduce, print, cache, store or distribute content retrieved from the Site in any way, for any commercial use without the prior written permission of DesiDeliver.

    3.2 Copyrights

    All content available on desideliver.com, including site design, text, graphics, interfaces and the selection of arrangements thereof is copyrighted by desiseliver.com, with all rights reserved, or is the property of Desi Deliver or third parties protected by intellectual property rights.

    If you believe content on ForwardParcel.com infringes your copyright, you should send notice of copyright infringement to ForwardParcel.

    The notice should be emailed to:hello@forwardparcel.com

    Upon receipt of notice, ForwardParcel.com will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from ForwardParcel.com.

    3.3 Registration

    Before you use the Services, you must open a DesiDeliver Account by completing the DesiDeliver Account Set Up form with true, accurate, current and complete information about yourself (“Registration Information”). You agree to maintain and update the Registration Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if DesiDeliver has reasonable grounds to suspect that information you have provided is untrue, inaccurate, not current or incomplete, DesiDeliver has the right to suspend or terminate your access and refuse you any and all use of the Site and the Services.

    3.4 Fraud Prevention

    DesiDeliver is continually working to prevent any type of fraudulent activity. We leverage third party tools to prevent payment fraud, various industry standards to protect your account information and may, at any time, update our methods and tools. We also require that all items you send to our facilities have been purchased by you and paid for in full. If we are notified that fraudulent activity has been detected in any fashion, we reserve the right to refuse shipment until such time the seller has verified the transaction or as we otherwise determine in our sole discretion. Please send any suspected fraud inquiries to help@desideliver.com

    3.5 Password

    When your registration is complete, you may access your individual DesiDeliver Account and other secure areas of DesiDeliver.com using a password. You are responsible for safeguarding the password. You agree not to disclose your password to any third party. You agree to take sole responsibility for any activities or actions under your password, whether or not you have authorized such activities or actions. You will immediately notify DesiDeliver.com of any unauthorized use of your password.

    3.6 Account Verification

    After submitting your order with DesiDeliver, you may be asked to submit various forms of identification via email to DesiDeliver team. These forms of identification may include a driver's license, passport, and utility bills.

    3.7 Prohibited Items

    DesiDeliver does not ship weapons (including items that assist in the functionality or manufacturing of firearms/ammunition or replicas of such items) or narcotics or other prohibited items. In addition, certain items may require special permissions or documentation or may be prohibited by your destination address or country. It is your responsibility to know these restrictions.

    For more information on Prohibited Items please see the following link: Prohibited Items.

    DesiDeliver cooperates with law enforcement agencies to ensure that prohibited items are not shipped viaDesiDeliver. This includes the routine inspection by law enforcement agencies of DesiDeliver's facilities and its Customers' packages. By entering into this agreement you accept and agree to routine inspections of your packages by law enforcement agencies. If your package is found to contain prohibited items, you agree that the contents of your package may be seized and confiscated by law enforcement or DesiDeliver. If prohibited items are found in your packages as determined by law enforcement or DesiDeliver, your account will be placed on hold, and any additional packages within your suite may also be inspected and confiscated.

    4.0 Our Services

    4.1 Packages versus Letters and Magazines

    Most DesiDeliver customers use our services for packages only and not for forwarding of letters and magazines. You need to raise a special request if you need us to forward letters and magazines. We will not forward government issued IDs, credit cards, gift cards, etc.

    4.2 Storage

    DesiDeliver will store your packages in our warehouse for up to 20 days for all the customers without charge while we wait to receive all of the required fees and any additional packages that are to be consolidated. However, if your package needs to be located in our warehouse for more than the above period, the parcel may be considered abandoned.

    4.3 Abandoned Packages

    DesiDeliver will dispose of any abandoned/unclaimed packages.

    4.4 Package Refusal/Return to Sender

    We are not able to refuse receipt of packages from carriers. Packages can be returned to vendors before you confirm for the shipping. The service charge of 7%+ GST will be non-refundable. Rest of the amount depends on the vendor if there are any deductions from their side and if they’re willing to take a return.

    4.5 Oversized Packages

    Oversized packages are any package over the size or weight limits set forth in the by the specified carrier. Oversized packages are required to be divided, reduced, disposed of or returned to the sender if such packages are beyond the limits of the specified carrier. Maximum piece weight should not exceed 70kg and maximum dimensions should not exceed 120cm x 80cm x 80cm.

    4.6 Photographs of Packages

    Upon your request, DesiDeliver will open and photograph the contents of a package, allowing you to confirm the merchandise is correct and in good condition before requesting Return Service.

    4.7 Consolidation

    DesiDeliver is not responsible for items missing from a consolidated package without proof that the missing item was received by us. Accordingly, we strongly urge you to submit a photo request for DesiDeliver to check and photograph the contents of each package upon arrival at help@desideliver.com. All photo requests need to be requested prior to consolidation.We will remove all catalogs during consolidation. Catalogs add to shipping costs, and most customers want them removed.

    4.8 Operations Timelines:

    Please be advised of the operations timelines to complete each process:
    Inbound - 24 to 72 hours from the time parcel is delivered to our warehouse. The timeline is dependent on the third party or the Vendor or Marketplace Company. DesiDeliver has no control over this and is not responsible.
    Consolidation - 24 to 48 hours from the time you request consolidation.
    Dispatch - 24 to 48 hours from the time you pay the shipping charge.
    Operations working hours: Mon-Fri 10AM-6PM.

    4.9 Fragile Items Shipping:

    We can't guarantee safe delivery of the fraglie items even though we take utmost care to pack the fragile items. The shippers we use don't guarantee the safe delivery of fragile items and for that reason we will not be able to provide the same guarantee to our customers. Any claims related to broken items will not be processed.

    5.0 Additional Services

    5.1 Assisted Purchases

    DesiDeliver assist you to purchase products from any online store in India. However, we are not responsible for quality of the goods, warranties, delivery issues, back up orders, etc. DesiDeliver is not responsible if the purchase cannot be made for any reason. For more information on Assisted Purchase process and fees please see this link: Assisted Purchase

    (a) Refunds:

    Full refund will be given if order is cancelled by the vendor (for example if product is not available) or If we don’t receive products from the vendor. Cancellations after placing the order is not possible however packages can be returned to vendors after we receive them. The service charge of 7% + GST is non-refundable and depends on the return policy of the Vendor or Marketplace Company in case of cancellation initiated by you.

    5.2 Pick Up Service

    'Shipment' means all the products consolidated, packaged and/ or invoiced together and handed over to the Service Provider by the Merchant for Delivery.

    (a) Your Obligations

    You warrant that each Shipment is properly described along with all relevant documents, acceptable for transport by us, and properly marked, addressed (including postal code), and packed to ensure safe transportation with ordinary care in handling. You are responsible for and shall indemnify us against all charges and possible surcharges and assessments including fees related to our prepayment of the same, governmental penalties and fines, taxes, and our lawyers' fees and legal costs, related to this Shipment. You shall not book / handover or allow to be handed over any Shipment which is banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws.

    (b) Limited Liability

    Our maximum liability for the damage, loss, theft or misappropriation of any Shipment during the transit period shall be INR 2,000 or the actual aggregate value of the product, whichever is lower.

    6.0 Customer Responsibilities

    6.1 Import and Export Documentation

    The customer is responsible for determining and following the regulations for their shipments, including all customs requirements of the destination country. DesiDeliverdoes not guarantee delivery of packages that do not comply with Indian export regulations or the import regulations of the country to which they are sent.You are responsible for the accuracy of all customs declarations and documentation and for all customs duties in the destination country. Any such duties or charges are in addition to the fees earned by DesiDeliver for its package forwarding service.You acknowledge that you have a duty to and are solely liable for providing all information required by the laws of the country that is the final destination of your package and the laws and regulations of India.

    DesiDeliverwill act as an agent of the customer for export purposes by receiving & handling the customer’s products, which will be sorted, consolidated (if requested), re-packed (if requested), stored and exported. DesiDeliverwill arrange for export to customer’s specified international address by an unaffiliated service provider, which acts as the freight forwarder and/or carrier for the shipment. DesiDeliverdoes not act as an indirect air carrier of property, but rather acts as an agent of the shipper (i.e., customer). DesiDeliverteam will open all packages upon arrival at our facility. As a customer, DesiDeliver will be granted an authorization to act as customer’s agent. DesiDeliverwill provide any of the following services to customers: preparation of shipping documents, preparation of any certificates of origin and preparation of an airway bill or other documents required for exporting item(s) to customer. The customer acknowledges that he/she has a duty to – and is solely liable for – accurately providing all information required by Indian laws and regulations.

    Customer will be held responsible for providing correct product category, product description, number of units and total invoice amount of exported products. If needed, customer is obligated to send DesiDelivera commercial invoice for custom clearance purposes.

    6.2 Shipping

    DesiDeliver uses reputed couriers like FEDEX, ARAMEX and other similar couriers based on service availability. DesiDeliver is not responsible for the actual shipping service. All terms and conditions of the above mentioned shipping companies apply to you. You are responsible for assuring that the shipping of your package is not restricted by its contents, size or volume. We strongly recommend to read their terms and conditions before shipping.

    By accepting our Terms and Conditions you accept our shipping partners Terms and Conditions as well. You authorize DesiDeliver to open packages if there is a suspicion about content of the package (illegal goods) or any practical reason.

    Any problems associated with a received package must be reported within 15 days of delivery.

    6.3 Dormant Accounts

    Accounts with inactivity of greater than 2 year will be deemed dormant or abandoned. Account balances for dormant or abandoned accounts will be forfeited and your account closed. You may have your account balance refunded at any time prior to 2 years of inactivity.

    6.4 Billing Problems

    Customer is responsible for reviewing all charges from DesiDeliver. Any suspected discrepancies in billing must be reported to DesiDeliver within 30 days of the billing date. After 30 days, no charges are refundable.

    6.5 Other Rules

    You agree to comply with all laws and regulations applicable to your access and use of DesiDeliver.com. You may not harvest personal data (including email addresses) from DesiDeliver.com, and specifically you may not use email addresses displayed on our sites to ask users to join or contribute to your services. We have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate the terms of this Agreement. You acknowledge that DesiDeliver has no obligation to monitor your access to or use of DesiDeliver.com, but has the right to do so for the purpose of operating DesiDeliver.com, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Unless we explicitly agree otherwise in writing, you may not use any automated means (such as scripts) to access DesiDeliver.com or collect information from it.

    6.6 DesiDeliver Liability

    DesiDeliver's total responsibility to Customer for shipped packages shall not exceed the amount of our fees (excluding actual shipping fees).

    Customer shall indemnify and hold DesiDeliver harmless from any and all claims, including legal fees incurred in defending against said claims, from third parties arising out of the transmission of the package sent by customer through DesiDeliver.

    DesiDeliver shall not be responsible for any damage from an error or omission caused by you providing false or incorrect information or for failing to provide all necessary information.

    6.7 Problems with Delivery to the DesiDeliverFacility

    You are responsible for confirming that the package and the contents of the package that arrived in our warehouse is what you ordered to DesiDeliver. DesiDeliver provides photos of outside of each incoming package so you can ascertain if the correct package is received and whether or not the address and tracking number are accurate. In the event of a shipping error, you agree to immediately notify DesiDeliverso that the error can be corrected.

    6.8 Missing and Lost Packages

    In the case of a lost or damaged package please access your account to file a claim. False claims will be charged minimum INR 750 plus DesiDeliver's investigation expenses. All claims for lost or damaged packages must be reported to DesiDeliver within 10 days otherwise they will be automatically denied. Packages are insured by combination of carrier shipping insurance and DesiDeliver's private insurance. Insurance for packages lost in the warehouse or lost during shipping will be valued based on the completed product value in the dashboard. You may be asked to submit additional information detailing item contents and/or value of the merchandise during the claims process.

    6.9 Delays

    Sometimes DesiDeliverneeds more time to locate your package in our warehouse. DesiDeliver cannot offer any additional compensation for the delay in locating and process of your package. . If we send a package to an address not listed on your account, we will do everything we can to get the package to the correct address. We will cover the cost of shipping and handling, but we will not compensate for delays or inconvenience. If we cannot get package to the correct person we will compensate for the content, our fees and postage.

    6.10 Termination

    You agree that DesiDeliver, in its sole discretion, may terminate your access to any of the Services, and/or remove, discard or modify any content within the Services, for any reason, including, without limitation, for lack of use or if DesiDeliver believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that DesiDeliver may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. If you use the Site in violation of this Agreement, DesiDeliver may, in its sole discretion, retain all data collected from your use of the Site. Further, you agree that DesiDeliver shall not be liable to you or any third party for the discontinuation or termination of your access to the Services, or collection of information notwithstanding in the case of your violation of this Agreement, even if advised of a claim for damages. If DesiDeliverterminates your license to access the Services, your obligations under this Agreement, including, without limitation, your obligation to indemnify and hold DesiDeliver harmless and your agreement that any claims you have against DesiDeliver will be barred after one year from the date they accrue, will survive such termination.

    You can cancel your account at any time by contacting Customer Support. We can cancel your account or otherwise refuse service to you at any time for any reason (including repeat infringement).

    7.0 Insurance,Refund and Cancellation Policy

    Shipping charges are non refundable. DesiDeliver’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.

    For cross border Shipments transported by road, DesiDeliver liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.

    If customer regards these limits as insufficient, customer must make a special declaration of value and request Shipment Value Protection or make their own insurance arrangements.

    DesiDelivermay be able to arrange Shipment Protection Insurance covering the value in respect of loss of or damage to the Shipment, provided that the customer pays the applicable premium as shown in the dashboard in "Ready to ship" section. Shipment protection insurance does not cover indirect loss or damage, or loss or damage caused by delays.

    Excluded Countries:

    The Shipment Protection Insurance program is not available for imports, exports, domestic transits or storage for the following countries:

    • Cuba
    • North Korea
    • Syria

    Restricted Countries:

    The Shipment Insurance program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan. However, domestic or inland transit coverage within Iraq and/or Afghanistan is not automatically covered, but may be obtained on a case by case basis.

    DesiDeliver will make every reasonable effort to deliver the Shipment according to DesiDeliver’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DesiDeliver is not liable for any damages or loss caused by delay.

    8.0 Miscellaneous

    8.1 Indemnity

    By choosing to use DesiDeliver.com, you agree to indemnify DesiDeliver, its officers, agents, partners and employees from any and all claims or damage, including reasonable lawyer’s fees, made by third parties due to or arising out of 1) content you choose to submit, post or transmit through DesiDeliver.com; 2) your use of or connection to DesiDeliver.com; 3) your violation of the User Agreement; or 4) your violation of any rights of another.

    8.2 Release

    In the event that you have a dispute with one or more users (including merchants and service professionals) of DesiDeliver.com, you, on behalf of yourself (and any of your officers, directors, employees, agents, predecessors, successors and assigns), hereby irrevocably release and discharge DesiDeliver, our officers, directors, employees, attorneys, predecessors, successors, assigns and agents from, against and in respect of all past, present and future claims, rights, actions, causes of action, suits, indemnification obligations, losses, liabilities, matters, issues, cost and expenses, of any kind or nature whatsoever, including without limitation court costs and lawyers’s fees, whether known or unknown, concealed or hidden, fixed or contingent, suspected or unsuspected, in law or in equity, concerning, related to or arising out of any such disputes.

    8.3 Governing Law

    You agree not take any legal action against us that relates to or arises out of any of our websites without first (a) sending us, via registered mail or national overnight courier service, a detailed written description of the facts and law out of which your claim arises; and (b) negotiating with us, in good faith, for not less 30 days, toward resolution of the dispute. All correspondence concerning such dispute must be sent to help@DesiDeliver.com, or such other designee as DesiDeliver may identify from time to time. The Website Terms shall be governed by and construed in accordance with Indian law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Delhi, New Delhi (India). All dealings, correspondence and contacts between us shall be made or conducted in the English language.

    8.4 Entire Agreement

    This Agreement, and our Privacy Policy (which is incorporated herein by reference) constitute the entire Agreement and supersede any other Agreements or understandings (oral or written) between you and us with respect to their subject matters.

    8.5 Disclaimer of Warranties.

    DesiDeliver.com and its services are provided “as is,” without express or implied warranty or condition of any kind, and we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement. We do not promise or warrant that any aspect of the sites or system will work properly or that the information provided is complete or accurate or will be continuously available. DesiDeliver.com may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (1) the availability or accuracy of such websites or resources; or (2) the content, products or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources or the content, products or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Your correspondence with or participation in promotions of merchants or advertisers found on DesiDeliver.com, including payment and delivery of related goods or service, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such merchant or advertiser. You agree not to hold DesiDeliver liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such merchants or advertisers on DesiDeliver.com. In addition, DesiDeliver does not endorse, warrant or guarantee the products or services of any seller or service professional.

    8.6 Force Majeure

    DesiDeliver shall not be liable to any party for any delay or failure due to: acts of God, war, transportation difficulties, labor strikes, natural disasters, riots, telecommunications or information services infrastructure, hacking, spam, any failure of a computer, server, or software, or acts or omissions of vendors or suppliers beyond the control of DesiDeliver.

    8.7 Severability

    If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of the Agreement will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law.

    8.8 No Waiver

    Any waiver of any provision of this Agreement will be effective only if in writing and signed by DesiDeliver.

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